This article highlights the importance of customer experience (CX) in various sectors. It features the CX50 list by Marketing Week, Cognizant, and Adobe, recognizing top CX professionals.
Key Points…
- Germany's retailers are caught in a squeeze: Card payments surging: Over 60% of sales are now card-based, while cash use continues to decline. Rising card fees eating into profits: …19.04.2024
- Retailers, take note! A new BCG & WRC study shows a stark contrast: Innovation leaders invest 13% of revenue, see 21% ROI. Lagging retailers invest 3%, see only 9% ROI. The message?…18.04.2024
- A recent survey by BVA revealed that 81% of French families are concerned about their financial stability amidst rising inflation, health issues, global warming, and international conflicts.…15.04.2024
- A major new study by JICMAIL sheds light on how much time consumers actually spend with their mail: Direct Mail holds attention for over a minute: The average piece is viewed for 108 seconds…11.04.2024
- Did you know that most advertisers use last click attribution to optimize campaigns? However, this choice is costly and can lead to a loss of £74bn in sales across the UK and US. That's more than the…11.04.2024
- One annual event has been the top day for consumers to install a new shopping app for over a decade - Black Friday. According to analysis by Airship of over 60 million new shopping app installs…09.04.2024
- Around 88% of Belgian shoppers are concerned about their purchasing power, according to a new study by Aldi. The survey of 1,000 Belgians found consumers are increasingly relying on private labels,…08.04.2024
- Forget skip buttons and disappearing banners! A new study reveals the power of creative print advertising: Specsavers: Humor and brand consistency grab attention with a clever twist on a…04.04.2024
- A new report suggests a mixed picture for UK supermarkets: Grocery sales edge up: Total till sales grow slightly despite ongoing cost pressures on consumers. Food inflation eases: …04.04.2024
- A new report from Kantar reveals strong Easter spending in Ireland: Easter egg sales soar: Consumers spend €24.6 million on Easter eggs, a €9.3 million increase year-over-year. Hot cross…03.04.2024
- April 1st isn't just for pranks among friends! Get ready for some chuckle-worthy ads as we dive into the world of European supermarkets on April Fool's Day. From feline-friendly beverages to musical…02.04.2024