- A new survey finds online shoppers are increasingly unhappy: 88% of US & 79% of UK consumers report unmet expectations. Top frustrations: Increased prices, late deliveries, and high…19.03.2024
- Retailers think they're winning on customer experience, but data tells a different story: 86% of retailers give themselves high marks. Average customer satisfaction score (NPS) lags behind the…18.03.2024
- Retail expert Kit Campoy brings her insights to Shopping Basket in a new must-read series about: Leadership & Motivation: Discover effective strategies for leading retail teams. Human…15.03.2024
- Dunnhumby and Placer.ai join forces to empower retailers with hyper-local customer data! This new partnership offers: Store-by-store shopper insights: Analyze customer behavior and…12.03.2024
- A new study reveals nearly 60% of Gen Z prefers to shop for groceries in-store, mirroring Baby Boomers. Forget online convenience - in-store shoppers prioritize product quality, immediate…11.03.2024
- A recent survey by First Insight reveals a potential "AI perception gap" between retail CEOs and their teams. While both parties see value in AI, their priorities differ: Management prioritizes…06.03.2024
- A new survey by Upside reveals consumer preferences for loyalty programs. Analyzing data from 1,900 individuals, the study highlights: Grocery reigns supreme: Dominating the loyalty landscape…05.03.2024
- While the recent Wendy's controversy highlighted concerns around "surge pricing," a different form of dynamic pricing is emerging for brick-and-mortar stores. This approach utilizes advanced…04.03.2024
- While the agility of startups often draws envious glances from established brands, the reality is that size offers unique advantages. This article argues against the futile attempt for large brands…01.03.2024
- Brits are turning to promotions and deals more than ever, with spending on these items jumping 4% compared to the same period last year, according to Kantar. This report dives into the impact of…28.02.2024
- The global food retail market is on an upward trajectory, projected to reach a staggering $8.54 trillion by 2030, according to Persistence Market Research. This significant growth, fuelled by a…27.02.2024
- Online home decor sales are surging, with nearly 83% of consumers open to buying these items digitally, according to a new report. However, in-store shopping remains strong, with over half of…27.02.2024